{"id":5809,"date":"2026-09-04T02:01:19","date_gmt":"2026-09-03T23:01:19","guid":{"rendered":"https:\/\/online.helinmentese.com\/?page_id=5809"},"modified":"2026-09-15T01:58:52","modified_gmt":"2026-09-14T22:58:52","slug":"iptal-cayma-iade","status":"publish","type":"page","link":"https:\/\/online.helinmentese.com\/en\/iptal-cayma-iade\/","title":{"rendered":"Cancellation, Withdrawal and Refund Terms"},"content":{"rendered":"<div data-elementor-type=\"wp-page\" data-elementor-id=\"5809\" class=\"elementor elementor-5809\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"elementor-element elementor-element-0c988d6 e-flex e-con-boxed e-con e-parent\" data-id=\"0c988d6\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-3adf03d e-con-full e-flex e-con e-child\" data-id=\"3adf03d\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-ebbc70f elementor-widget elementor-widget-html\" data-id=\"ebbc70f\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"html.default\">\n\t\t\t\t\t<nav class=\"hmm-legal-nav\" aria-label=\"Legal Texts\">\r\n\r\n    <div class=\"hmm-legal-nav-title\">\r\n        LEGAL TEXTS\r\n    <\/div>\r\n\r\n    <div class=\"hmm-legal-nav-links\">\r\n\r\n        <a href=\"\/en\/on-bilgilendirme-formu\/\" class=\"hmm-legal-nav-item\">\r\n            <span>Preliminary Information Form<\/span>\r\n            <span class=\"hmm-arrow\">\u203a<\/span>\r\n        <\/a>\r\n\r\n        <a href=\"\/en\/mesafeli-hizmet-sozlesmesi\/\" class=\"hmm-legal-nav-item\">\r\n            <span>Distance Service Agreement<\/span>\r\n            <span class=\"hmm-arrow\">\u203a<\/span>\r\n        <\/a>\r\n\r\n        <a href=\"\/en\/iptal-cayma-iade\/\" class=\"hmm-legal-nav-item\">\r\n            <span>Cancellation, Withdrawal and Refund Terms<\/span>\r\n            <span class=\"hmm-arrow\">\u203a<\/span>\r\n        <\/a>\r\n\r\n        <a href=\"\/en\/kvkk-aydinlatma-metni\/\" class=\"hmm-legal-nav-item\">\r\n            <span>Personal Data Protection Law (KVKK) Information Text<\/span>\r\n            <span class=\"hmm-arrow\">\u203a<\/span>\r\n        <\/a>\r\n\r\n        <a href=\"\/en\/gizlilik-politikasi\/\" class=\"hmm-legal-nav-item\">\r\n            <span>Privacy Policy<\/span>\r\n            <span class=\"hmm-arrow\">\u203a<\/span>\r\n        <\/a>\r\n\r\n        <a href=\"\/en\/cerez-politikasi\/\" class=\"hmm-legal-nav-item\">\r\n            <span>Cookie Policy<\/span>\r\n            <span class=\"hmm-arrow\">\u203a<\/span>\r\n        <\/a>\r\n\r\n        <a href=\"\/en\/iletisim-ve-hizmet-saglayici-bilgileri\/\" class=\"hmm-legal-nav-item\">\r\n            <span>Contact and Service Provider Information<\/span>\r\n            <span class=\"hmm-arrow\">\u203a<\/span>\r\n        <\/a>\r\n\r\n    <\/div>\r\n\r\n<\/nav>\r\n\r\n<style>\r\n\r\n\/* SOL MEN\u00dc *\/\r\n\r\n.hmm-legal-nav {\r\n    width: 100%;\r\n    overflow: hidden;\r\n\r\n    background: #FFFFFF;\r\n\r\n    border: 1px solid #DCE6EA;\r\n    border-radius: 8px;\r\n\r\n    font-family: \"Inter\", sans-serif;\r\n}\r\n\r\n\r\n\/* BA\u015eLIK *\/\r\n\r\n.hmm-legal-nav-title {\r\n    padding: 18px 20px;\r\n\r\n    background: #1A3644;\r\n\r\n    font-family: \"Playfair Display\", serif;\r\n    font-size: 20px;\r\n    font-weight: 600;\r\n    line-height: 1.2;\r\n\r\n    color: #FFFFFF;\r\n}\r\n\r\n\r\n\/* MEN\u00dc SATIRLARI *\/\r\n\r\n.hmm-legal-nav-item {\r\n    position: relative;\r\n\r\n    display: flex;\r\n    align-items: center;\r\n    justify-content: space-between;\r\n\r\n    gap: 14px;\r\n\r\n    min-height: 56px;\r\n\r\n    padding: 14px 16px 14px 18px;\r\n\r\n    background: #FFFFFF;\r\n\r\n    border-bottom: 1px solid #E8EEF1;\r\n\r\n    font-family: \"Inter\", sans-serif;\r\n    font-size: 14px;\r\n    font-weight: 500;\r\n    line-height: 1.45;\r\n\r\n    color: #1A3644 !important;\r\n\r\n    text-decoration: none !important;\r\n\r\n    transition:\r\n        background-color .2s ease,\r\n        color .2s ease,\r\n        padding-left .2s ease;\r\n}\r\n\r\n.hmm-legal-nav-item:last-child {\r\n    border-bottom: none;\r\n}\r\n\r\n\r\n\/* OK *\/\r\n\r\n.hmm-arrow {\r\n    flex: 0 0 auto;\r\n\r\n    font-size: 22px;\r\n    font-weight: 300;\r\n    line-height: 1;\r\n\r\n    color: #9AABB3;\r\n\r\n    transition:\r\n        color .2s ease,\r\n        transform .2s ease;\r\n}\r\n\r\n\r\n\/* HOVER *\/\r\n\r\n.hmm-legal-nav-item:hover {\r\n    padding-left: 22px;\r\n\r\n    background: #F4F7F9;\r\n\r\n    color: #1F9DCC !important;\r\n}\r\n\r\n.hmm-legal-nav-item:hover .hmm-arrow {\r\n    color: #1F9DCC;\r\n    transform: translateX(2px);\r\n}\r\n\r\n\r\n\/* AKT\u0130F SAYFA *\/\r\n\r\n.hmm-legal-nav-item.hmm-active {\r\n    padding-left: 22px;\r\n\r\n    background: #F4F7F9;\r\n\r\n    color: #1F9DCC !important;\r\n\r\n    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data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-7ab63b6 elementor-widget elementor-widget-heading\" data-id=\"7ab63b6\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">CANCELLATION, WITHDRAWAL AND REFUND CONDITIONS<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-08081cb elementor-widget-divider--view-line elementor-widget elementor-widget-divider\" data-id=\"08081cb\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"divider.default\">\n\t\t\t\t\t\t\t<div class=\"elementor-divider\">\n\t\t\t<span class=\"elementor-divider-separator\">\n\t\t\t\t\t\t<\/span>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-eaba898 elementor-widget elementor-widget-html\" data-id=\"eaba898\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"html.default\">\n\t\t\t\t\t<div class=\"hmm-legal-content\">\r\n\r\n    <!-- 1 -->\r\n    <section class=\"hmm-legal-section\">\r\n        <h2>1. Scope<\/h2>\r\n\r\n        <p>\r\n            This policy clearly distinguishes between the consumer&#039;s statutory right to withdraw from online legal consultation appointments and the cancellation and postponement procedures related to the Office&#039;s appointment calendar.\r\n        <\/p>\r\n    <\/section>\r\n\r\n\r\n    <!-- 2 -->\r\n    <section class=\"hmm-legal-section\">\r\n        <h2>2. Summary Table<\/h2>\r\n\r\n        <div class=\"hmm-info-grid\">\r\n\r\n            <div class=\"hmm-grid-head hmm-grid-label\">Situation<\/div>\r\n            <div class=\"hmm-grid-head\">APPLICATION<\/div>\r\n\r\n            <div class=\"hmm-grid-label\">\r\n                Notification at least 24 hours in advance.\r\n            <\/div>\r\n            <div>\r\n                Free cancellation or postponement to a suitable date. The legal right of withdrawal is also reserved.\r\n            <\/div>\r\n\r\n            <div class=\"hmm-grid-label\">\r\n                Less than 24 hours before\r\n            <\/div>\r\n            <div>\r\n                Postponement will be assessed based on justifiable reasons and scheduling suitability; mandatory consumer rights are reserved.\r\n            <\/div>\r\n\r\n            <div class=\"hmm-grid-label\">\r\n                Failure to attend the appointment\r\n            <\/div>\r\n            <div>\r\n                Please wait approximately 15 minutes. If notification has been given, a suitable new date can be considered.\r\n            <\/div>\r\n\r\n            <div class=\"hmm-grid-label\">\r\n                Office-related cancellation\r\n            <\/div>\r\n            <div>\r\n                A new date will be offered; if not accepted or the service cannot be provided, a legal refund will be issued.\r\n            <\/div>\r\n\r\n            <div class=\"hmm-grid-label\">\r\n                Technical malfunction\r\n            <\/div>\r\n            <div>\r\n                Firstly, if the service cannot be provided on the same\/different platform or a new date, legal rights will be exercised.\r\n            <\/div>\r\n\r\n        <\/div>\r\n    <\/section>\r\n\r\n\r\n    <!-- 3 -->\r\n    <section class=\"hmm-legal-section\">\r\n        <h2>3. Legal Right of Withdrawal<\/h2>\r\n\r\n        <p>\r\n            The consumer may withdraw from the distance service contract within 14 days of its conclusion, without giving any reason and without paying any penalty, subject to the exceptions stipulated by law. It is sufficient for the withdrawal notification to be sent in writing or via a durable data storage medium.\r\n        <\/p>\r\n    <\/section>\r\n\r\n\r\n    <!-- 4 -->\r\n    <section class=\"hmm-legal-section\">\r\n        <h2>4. Service Commencement Before the Cancellation Period Expires<\/h2>\r\n\r\n        <p>\r\n            The appointment date may fall within the 14-day period following the conclusion of the contract. The Regulation on Distance Contracts includes an exception for services that have begun to be performed with the consumer&#039;s consent before the expiration of the withdrawal period. Therefore, a separate and explicit request\/confirmation regarding the commencement of the service on the selected appointment date must be obtained on the payment screen.\r\n        <\/p>\r\n    <\/section>\r\n\r\n\r\n    <!-- 5 -->\r\n    <section class=\"hmm-legal-section\">\r\n        <h2>5. Nature of the 24-Hour Appointment Rule<\/h2>\r\n\r\n        <p>\r\n            The 24-hour notice period is part of the Office&#039;s appointment policy, implemented for calendar management and to allow the appointment to be reassigned to other clients. This period does not constitute a waiver of the right of withdrawal arising from Law No. 6502 and the Regulation on Distance Contracts.\r\n        <\/p>\r\n    <\/section>\r\n\r\n\r\n    <!-- 6 -->\r\n    <section class=\"hmm-legal-section\">\r\n        <h2>6. Return Procedure<\/h2>\r\n\r\n        <p>\r\n            In cases where a refund is required, the amount collected will be refunded within the legally stipulated period, in a manner consistent with the payment method used for the purchase, and without any additional costs to the consumer. Card refunds are processed through the Moka\/bank system; the time it takes for the bank to reflect the amount in the account may vary.\r\n        <\/p>\r\n    <\/section>\r\n\r\n\r\n    <!-- 7 -->\r\n    <section class=\"hmm-legal-section\">\r\n        <h2>7. Application<\/h2>\r\n\r\n        <p>\r\n            Cancellation, postponement, withdrawal, and refund requests\r\n            <strong>danismanlik@helinmentese.com<\/strong> to or\r\n            <strong>(0312) 466 66 39<\/strong> Requests can be submitted via [email address]. It is recommended to clearly state your name, surname, appointment\/order number, appointment date, and the nature of your request.\r\n        <\/p>\r\n    <\/section>\r\n\r\n\r\n    <!-- 8 -->\r\n    <section class=\"hmm-legal-section hmm-last-section\">\r\n        <h2>8. Consumer Complaint Methods<\/h2>\r\n\r\n        <p>\r\n            For consumer disputes below 186,000 TL in 2026, applications should be made to the Provincial or District Consumer Arbitration Boards. For disputes of 186,000 TL and above, the provisions of Law No. 6502 regarding mandatory mediation and consumer courts apply. The current monetary limit should be checked at the time of application.\r\n        <\/p>\r\n    <\/section>\r\n\r\n<\/div>\r\n\r\n\r\n<style>\r\n\r\n\/* ========================================\r\n   ANA \u0130\u00c7ER\u0130K\r\n======================================== *\/\r\n\r\n.hmm-legal-content {\r\n    width: 100%;\r\n    max-width: 100%;\r\n    margin: 0;\r\n    padding: 0;\r\n\r\n    font-family: \"Inter\", sans-serif;\r\n    color: #344B57;\r\n\r\n    box-sizing: border-box;\r\n}\r\n\r\n\r\n\/* ========================================\r\n   B\u00d6L\u00dcMLER\r\n======================================== *\/\r\n\r\n.hmm-legal-section {\r\n    width: 100%;\r\n\r\n    margin: 0 0 30px 0;\r\n    padding: 0 0 30px 0;\r\n\r\n    border-bottom: 1px solid #E8EEF1;\r\n\r\n    box-sizing: border-box;\r\n}\r\n\r\n.hmm-last-section {\r\n    margin-bottom: 0;\r\n    padding-bottom: 0;\r\n    border-bottom: 0;\r\n}\r\n\r\n\r\n\/* ========================================\r\n   BA\u015eLIKLAR\r\n======================================== *\/\r\n\r\n.hmm-legal-section h2 {\r\n    margin: 0 0 16px 0;\r\n    padding: 0;\r\n\r\n    font-family: \"Inter\", sans-serif;\r\n    font-size: 24px;\r\n    font-weight: 600;\r\n    line-height: 1.35;\r\n\r\n    color: #1F9DCC;\r\n}\r\n\r\n\r\n\/* ========================================\r\n   PARAGRAFLAR\r\n======================================== *\/\r\n\r\n.hmm-legal-section p {\r\n    margin: 0 0 14px 0;\r\n    padding: 0;\r\n\r\n    font-family: \"Inter\", sans-serif;\r\n    font-size: 15px;\r\n    font-weight: 400;\r\n    line-height: 1.75;\r\n\r\n    color: #344B57;\r\n}\r\n\r\n.hmm-legal-section p:last-child {\r\n    margin-bottom: 0;\r\n}\r\n\r\n.hmm-legal-section strong {\r\n    font-weight: 600;\r\n    color: #1A3644;\r\n}\r\n\r\n\r\n\/* ========================================\r\n   \u00d6ZET TABLO - CSS GRID\r\n======================================== *\/\r\n\r\n.hmm-info-grid {\r\n    display: grid;\r\n    grid-template-columns: 30% 70%;\r\n\r\n    width: 100%;\r\n    max-width: 100%;\r\n\r\n    margin: 0;\r\n    padding: 0;\r\n\r\n    overflow: hidden;\r\n\r\n    border: 1px solid #DCE6EA;\r\n    border-radius: 8px;\r\n\r\n    background: #FFFFFF;\r\n\r\n    box-sizing: border-box;\r\n}\r\n\r\n\r\n\/* T\u00dcM H\u00dcCRELER *\/\r\n\r\n.hmm-info-grid > div {\r\n    min-width: 0;\r\n\r\n    padding: 12px 14px;\r\n\r\n    font-family: \"Inter\", sans-serif;\r\n    font-size: 14px;\r\n    font-weight: 400;\r\n    line-height: 1.55;\r\n\r\n    color: #344B57;\r\n\r\n    border-bottom: 1px solid #DCE6EA;\r\n\r\n    box-sizing: border-box;\r\n\r\n    overflow-wrap: anywhere;\r\n}\r\n\r\n\r\n\/* SOL S\u00dcTUN *\/\r\n\r\n.hmm-info-grid > .hmm-grid-label {\r\n    font-weight: 600;\r\n\r\n    color: #1A3644;\r\n\r\n    background: #F4F7F9;\r\n\r\n    border-right: 1px solid #DCE6EA;\r\n}\r\n\r\n\r\n\/* BA\u015eLIK SATIRI *\/\r\n\r\n.hmm-info-grid > .hmm-grid-head {\r\n    padding-top: 12px;\r\n    padding-bottom: 12px;\r\n\r\n    font-weight: 600;\r\n\r\n    color: #FFFFFF;\r\n\r\n    background: #1A3644;\r\n}\r\n\r\n.hmm-info-grid > .hmm-grid-head.hmm-grid-label {\r\n    color: #FFFFFF;\r\n    background: #1A3644;\r\n\r\n    border-right: 1px solid rgba(255,255,255,.20);\r\n}\r\n\r\n\r\n\/* SON SATIR *\/\r\n\r\n.hmm-info-grid > div:nth-last-child(-n+2) {\r\n    border-bottom: none;\r\n}\r\n\r\n\r\n\/* ========================================\r\n   TABLET\r\n======================================== *\/\r\n\r\n@media (max-width: 1024px) {\r\n\r\n    .hmm-legal-section {\r\n        margin-bottom: 27px;\r\n        padding-bottom: 27px;\r\n    }\r\n\r\n    .hmm-info-grid {\r\n        grid-template-columns: 34% 66%;\r\n    }\r\n\r\n}\r\n\r\n\r\n\/* ========================================\r\n   MOB\u0130L\r\n======================================== *\/\r\n\r\n@media (max-width: 767px) {\r\n\r\n    .hmm-legal-section {\r\n        margin-bottom: 24px;\r\n        padding-bottom: 24px;\r\n    }\r\n\r\n    .hmm-legal-section h2 {\r\n        margin-bottom: 14px;\r\n        font-size: 24px;\r\n    }\r\n\r\n    .hmm-legal-section p {\r\n        font-size: 15px;\r\n        line-height: 1.7;\r\n    }\r\n\r\n\r\n    \/* Mobilde tabloyu dikey kart yap *\/\r\n    .hmm-info-grid {\r\n        grid-template-columns: 1fr;\r\n        border-radius: 7px;\r\n    }\r\n\r\n\r\n    \/* Durum \/ Uygulama ba\u015fl\u0131\u011f\u0131n\u0131 gizle *\/\r\n    .hmm-info-grid > .hmm-grid-head {\r\n        display: none;\r\n    }\r\n\r\n\r\n    .hmm-info-grid > div {\r\n        padding: 10px 13px;\r\n\r\n        font-size: 13px;\r\n\r\n        border-right: none;\r\n        border-bottom: none;\r\n    }\r\n\r\n\r\n    .hmm-info-grid > .hmm-grid-label {\r\n        padding-top: 13px;\r\n        padding-bottom: 4px;\r\n\r\n        font-weight: 600;\r\n\r\n        color: #1A3644;\r\n        background: #FFFFFF;\r\n\r\n        border-right: none;\r\n    }\r\n\r\n\r\n    .hmm-info-grid > div:not(.hmm-grid-label):not(.hmm-grid-head) {\r\n        padding-top: 2px;\r\n        padding-bottom: 13px;\r\n\r\n        border-bottom: 1px solid #E8EEF1;\r\n    }\r\n\r\n\r\n    .hmm-info-grid > div:last-child {\r\n        border-bottom: none;\r\n    }\r\n\r\n}\r\n\r\n<\/style>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"<p>HUKUK\u0130 MET\u0130NLER \u00d6n Bilgilendirme Formu \u203a Mesafeli Hizmet S\u00f6zle\u015fmesi \u203a \u0130ptal, Cayma ve \u0130ade Ko\u015fullar\u0131 \u203a KVKK Ayd\u0131nlatma Metni \u203a Gizlilik Politikas\u0131 \u203a \u00c7erez Politikas\u0131 \u203a \u0130leti\u015fim ve Hizmet Sa\u011flay\u0131c\u0131 Bilgileri \u203a \u0130PTAL, CAYMA VE \u0130ADE KO\u015eULLARI 1. Kapsam Bu politika, online hukuki dan\u0131\u015fmanl\u0131k randevular\u0131nda t\u00fcketicinin kanuni cayma hakk\u0131 ile Ofisin randevu takvimine ili\u015fkin iptal [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-5809","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/online.helinmentese.com\/en\/wp-json\/wp\/v2\/pages\/5809","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/online.helinmentese.com\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/online.helinmentese.com\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/online.helinmentese.com\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/online.helinmentese.com\/en\/wp-json\/wp\/v2\/comments?post=5809"}],"version-history":[{"count":1,"href":"https:\/\/online.helinmentese.com\/en\/wp-json\/wp\/v2\/pages\/5809\/revisions"}],"predecessor-version":[{"id":6611,"href":"https:\/\/online.helinmentese.com\/en\/wp-json\/wp\/v2\/pages\/5809\/revisions\/6611"}],"wp:attachment":[{"href":"https:\/\/online.helinmentese.com\/en\/wp-json\/wp\/v2\/media?parent=5809"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}